“This is the 3rd item that I have bought from yourselves and would like to thank you once again for the 1st class service and delivery.
I have unpacked and played with the boom arm unit – have not yet actually tried it out – but am initially very impressed with the o/all quality (must admit that the Gavin Hoey evaluation did influence me as it was a toss up between a heavy duty unit from someone else – at the same price – or yours) and am mow sure that I have made the right decision and am quite confident that it will do exactly what I want. Thanks again Alan ”
“I was looking for a not too expensive set of studio lights and other paraphernalia for the studio and looked at several sites. The one I thought offer best value, when I started to look at the comments from other people, I found that the majority of it was negative. I started to look again and came across www.smick.co.uk . I had never heard of them nor had I come across anybody who had used them.”
I placed my order on a bank holiday weekend and hoped it might be fulfilled by the following weekend but thought this might be a bit soon as the order was unlikely to be processed until the Wednesday as there would undoubtedly be a number of other order to also process from that weekend. In fact I received confirmation that the order had been completed by 15:30 on the Tuesday and took delivery on the Wednesday. What superb service.
I commenced to test them that evening and while I could successfully make the flashes work individually, I could not get them to work together. I e-mailed the company and received a reply the following day – again brilliant response. This pointed me at some very useful information and videos on the web site.
By the following Sunday – now just a day over a week from the original order, I was still having a problem and sent photographs to demonstrate the issue. Again I promptly received information which enabled me to re-test and clear some of the issue I was having which were I might add down to me and my inability to make them function, not the product. The outstanding issue with a photocell on one of the units was again promptly dealt with by asking me to return it. The collection was within half an hour of my informing Smick of were to collect and despite them being unable to repeat my problem, have replaced the unit.
I was so impressed by the prompt and courteous customer care that even before they said they were replacing the unit, I had placed a second order for additional studio equipment. I have rarely had as prompt, helpful and courteous customer care in person let alone from an internet company. I recommend that anybody wanting to purchase similar studio equipment gives serious consideration to Smick. With my grateful thanks John E Galbraith”
“Just like to thank you for the superb service. I ordered the umbrella soft box from you Monday lunchtime and it was delivered the next day, well packed and in perfect condition Clive”
“Feedback re 400w Twin head lighting kit, Just to say thanks for the prompt delivery service of my twin head kit. I’ve had chance to use the set for a little while now and the gear is excellent. The quality of the head build, softboxes and stands is better than anticipated considering the price of the units. The features are good and easy to use. Dennis”
“Smick is one of the most professional online sellers I’ve ever used. Brilliant. Faisal”
“Just to say the cube and lights arrived yesterday – they’re great, very sturdy and easy to assemble. Jo”
“I bought one of your 600w heads and it is fantastic value, giving consistent output!! Martin M”